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When Your Hard Earned Kindle Reviews Disappear

I was literally in the middle of writing a post that shared the results of my very successful book launch for The Kindle Publish Launch Formula.  In fact, I had approximately 350 words completed which included the general outline that I was then going to go back to and fill in.

To do this I had to log into to my KDP account to take a look at my current results.

Like an abrupt smack in the face, I saw that all my reviews were gone.

Gone.

Instead of 10 beautiful full stars. I saw a link that said, “be the first to review this book”. How can that be?

My stomach dropped to the floor and I did what I always do when I encounter an obstacle. I found my wife and explained what happened.

Visibly annoyed, I made it clear to her that I needed to be brought to a better place before attempting to address this concern.

She effectively did this by saying “Mike, obviously, there is some misunderstanding or error somewhere. When did you become a guy who panics before obtaining more information?”

That is why I married her. She called me out and kept me honest.

I pride myself on being able to view everything as an experiment. If I don’t like the results I simply adjust the actions until desired results are achieved.

So why was I acting out of character?

As I reflect on this experience I realize that I was particularly emotional about this because of the topic it was concerning; reviews.

Within the very book that this was happening to, I implore writers to ensure that they obtain reviews in an honest and ethical way.

Now all of a sudden I went from 10 reviews to 0 in a matter of minutes.

I couldn’t help but feel dirty.

What had I done wrong?

Had the KDP rules changed?

Did I reach out to people and offer them a free copy in exchange for an honest review? Yes. It was always and still is my understanding that was acceptable. Prior to my launch, I asked supporters to leave an honest review but to state that they received a free copy to enable providing an honest review.

If it isn’t clear, the theme of that last chapter was honest.

I stand by this. I only ask people who I know are going, to be honest, and then I strongly implore honesty.

These people have provided less than stellar reviews for my previous books.

Now, unfortunately, I can’t tell you this story has a good ending. In fact, it doesn’t really have an ending at all.

All I can tell you is that I have since reached out to KDP support on two separate occasions and at the time of me writing this post I have not heard back yet.

There is a moral to this story, though.

Right now I have two choices. I could choose to be stressed out and anxious over this.

Or, I could focus my attention on resolving this issue and when in a period of waiting for Amazon’s response I can focus on other ways to be productive.

So on that note, I’m going to work on my self-publishing course that supplements that the book. A blog post and some course work completed.

Not a bad panic mode to be in.

 

Mike Marani
Site Owner @
Mike Marani is an author, educator, and entrepreneur. He is best known for The Amazon Sales Formula which provides both step by step technical instruction along with mindset and motivational advice.

As a full time Assistant Principal and parent of two beautiful daughters, Marani created MakeTimeForWriting.com to help busy people achieve their writing aspirations.